Service User Guide Athelstan House

Summary Of Statement Of Purpose

Athelstan House is a registered care home for adults with learning disabilities who need support to meet their personal care needs.

Using Person Centred Planning, all service users’ needs are met in a friendly and efficient way. We aim to preserve and maintain their dignity, individuality and privacy and will always be sensitive and responsive to any changes in need that may arise.

The statement of purpose also sets out the following information;

            . Details of the Homes Owners and Manager.

            . Aims & Objectives.

            . Homes Organisation & Structure.

            . Services Provided.

            . Facilities.

            . Admission Details and Criteria.

            . Emergency Admission.

            . Care Planning & Reviews.

            . Therapeutic & Social Activities.

            . Fire Safety.

            . Complaints Procedure.

            . Privacy & Dignity and Individual Needs & Choices.

            . Information on Meals,  Medication & Religious services.

Friends, relatives and representatives are welcome to visit Athelstan House at any time.

Philosophy Of Athelstan House

• Provides support and quality 24 hours care for the Registered number of 5 individuals both male and female between the ages of 18 to 65 years.
  
  
• Athelstan House can provide support for all levels of learning disability. The home has 2 rooms on the ground floor suitable for individuals with minor disabilities.
  
  
• All service users are encouraged to maintain contact with relatives, friends and representatives and given support to do so.
  
  
• Service users are encouraged to participate and undertake fulfilling activities within the local community.
  

The Registered Providers

The registered providers are: -

Paul Martin Harrington and Mrs Rosemary Wairimu Harrington

And their address is:   15 Norman Street, Dover, KentCT17 9RS
Tel/Fax: 01304 240902


Pictures of the Home

Manager & Staff Qualifications

The manager is: Kelvin Ithiga who assists the registered providers with the everyday running of the
Care Home.

Kelvin is currently doing NVQ level 4 in Leadership and Management and also NVQ level 4 in Health and Social Care.

Athelstan House provides 24 hours staffing support. We employ full, and part-time staff members with
a minimum qualification of / or working toward achieving NVQ Level 2 in health care. We also have
a pool of bank staff that is able to cover holidays and other absences. All our staff are experienced
in looking after service users with learning disabilities.


Accommodation

When living within Athelstan House you will have full use of the communal facilities on the ground floor. There is:

• A lounge/dining area with access into the garden 
• A separate smoking area which also has access to the garden 
• Kitchen 
• Bathroom and WC situated on the first floor 
• 2 Bathroom and WCs situated on the ground floor 

Your bedroom contains the following:

En suite toilet and washbasin (including mirror, bathroom cabinet and light with shaver point)

Single bed

Armchair

Occasional chair

Table

Wardrobe

Chest of drawers

Bedding and curtains

Lighting and heating (with individual control)

Windows that can be opened partially

Double electric sockets

TV/FM socket

Bedside cabinet with lockable drawer

Table lamp

Financial Arrangements, Fees & Terms

We are committed to providing value for money within our comprehensive and caring service.

Our fees, which are within the range of £950 to £1700, & are dependent on:

1.     The type of facility required, and

2.     The individual assessed needs of the client.

3.     Management of behavioural difficulties.

4.     Staffing requirements.

5.     Level of support required to access day services provided.

A service user can either pay the fees privately or receive support from their placing authority,
depending on their financial position.

Funding for care can be complicated and specific advice regarding fee payment is available
from the Home Manager prior to admission.

*Annual holidays (home & abroad) are available depending on the care package purchased.

Please see contract for full terms and conditions

Fees - What is Included?

• 24-hour support from fully trained staff 
• A healthy balanced diet catering for specific cultural and dietary requirements 
• Full board accommodation
  
• Full central heating
  
• Full health care support from NHS services 
• Full access to day care services mon-fri 
• Laundry requirements 
• Personal care 
• Personal centred care programme 
• Personal centred risk assessment 
• Access to fitness classes with qualified instructor 
• Access to Adult Literacy tutor, according to ability 
• Access to speech and language skills, according to
  ability 

Fees - Extra Charges Will Be Made For:

• Dry cleaning services
  
• Hairdresser 
• Newspapers/ magazines 
• Toiletries, leisure items, e.g., CD's, DVD's 
• Chiropody Services 
• Clothing and personal effects 
• Transport for requested outings* 
• Staffing for requested outings* 
• Private telephone installation and calls 
• Therapies 

*These charges will be shared with number of people taking part in outings, etc.

Admission Policy

You may be admitted following an extensive assessment of your individual needs and reasonable assurances that these can be met with a registered care home for personal care needs.

Introductions to the home will be planned and agreed by yourself ( service user), your family
members and the care managers. They may involve a series of visits and overnight stays at the home.

There will be a review of your needs after one month following admission. This review is to assess
the placement and whether the identified needs and individual aspirations are being met. Following this,
a further review will be held after three months to confirm the suitability of your placement.

In the event of an emergency placement, the care home will inform you about the key aspects,
rules and routines within 24 hours and a full assessment of your care needs will be done within five
days.

Pets

Although pets are welcome, the management has a responsibility to all the Service Users living at the home with regard to their aspirations, health and safety. The needs of any pet and the opinions of the home and other service users will be taken into account before any decision regarding pets is confirmed. All costs related to the animal will be the responsibility of the individual and the home will not be responsible for any financial costs.

Medication

If a Service User wishes to self-medicate and it is safe for them to do so, then all support and advice
will be given to achieve this independence. Otherwise all drugs will be managed by the staff and
dispensed and ordered for each individual under the instructions of the Doctor.

Any Service User may request to see a doctor in private if they wish. Any service user and their
relatives that wish to provide or offer Homely Remedies for service users are asked to discuss
the matter with the Home Manager prior to administration.

Telephone

The home has a cordless telephone, which can be used by all Service Users for incoming calls in the privacy of their own rooms. This can also be used for outgoing calls, however there is a time limit on long distance calls and international calls are not permitted. Service Users may have their own private line through British Telecom at the appropriate standard rate, or can purchase their own mobile phone.

Meals

Menus will be varied, balanced and nutritional. Favorite dishes and special diets will be catered for. Service Users are encouraged to eat in the dining room. Alternative choices from the menu can also be provided.

Tea, coffee and other hot drinks are made available to service users 24 hours a day. Any visitors will also be catered for.

Leaving or Temporarily Vacating

If a service user wishes to be discharged from the Home, then 4 weeks notice must be given of this intention, or 4 weeks fees paid in lieu of notice. These conditions are waived during the 4-week trial period. If a Service User temporarily moves out of the Home (e.g. to receive hospital treatment) the bed will be retained for a period of up to eight weeks, provided 80% of the normal fee is paid. Where Service Users are funded by Social Services, the Home Manager will review the 4-week retention period.

Smoking

Smoking is only permitted in one of the sitting rooms on the ground floor at Athelstan House. There is a total ban throughout the rest of the home for the benefit and comfort of the staff and service users. Service users, staff and visitors are asked to respect this rule.

Service Users View of the Home

Your views are important to us so please ensure when there are house meetings, questionnaires and reviews this is your time to let us know how you think we can improve things.

House meetings are to be held on a monthly basis. Questionnaires are twice yearly in June and December. Reviews with your care managers can be arranged as and when required and we try to
carry these out at least once a year.

Summary of Complaints Proceedure

Our first priority is the happiness of our service users. If a service user or any relative or visitor has any day-to-day queries, criticisms or complaints or if there is anything at all that they are unhappy about, they should speak to the manager or member of staff so that steps may be taken to resolve the issue as soon as possible.

If service users prefer a relative, friend or independent advocate can do this on their behalf. If the
matter is a serious one or you remain dissatisfied, you should submit your complaint in writing to the Home Manager or the Registered Providers.

A full investigation will be made into any complaint and you will be sent an acknowledgement within 24 hours. We hope to resolve all complaints within 7 days but in any event will advise you of the outcome within 28 days.

If, after this investigation, you are still not satisfied, or if you feel that the complaint is of such a
serious nature that you wish to speak to a registration officer, then you should contact the Duty
Officer of the Care Quality Commission at the following address:

London Region

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

Tel: 03000 616161
Fax: 03000 616172

Email: enquiries.london@cqc.org.uk

A copy of the PR Homes Complaint Procedure (available in symbol format) can be requested at
the home.

Inspection Report

A copy of the recent inspection report is available upon request from the care home.

It is also available for viewing from the link below,

Athelstan House Inspection Report

Copy of Statement of Terms & Conditions/Contract

Click here for a copy of the Statement of Terms /Contract